1. Introduction
   These Terms and Conditions govern the use of lending services provided by KENELS
   BUREAU LTD, a company incorporated in Nairobi, Kenya. By applying for or accepting a
   loan, the customer agrees to abide by these terms.
   
2. Eligibility

• Applicants must be at least 18 years old.
• Valid identification (National ID/Passport) and proof of income are required.
• Loan approval is subject to credit assessment and compliance with company policies.

1. Loan Application and Approval

• Loan applications must be submitted through official channels (online portal, office
  branches).
• Approval is based on creditworthiness, repayment capacity, and compliance with
  regulatory requirements.
• KENELS BUREAU LTD reserves the right to reject applications without obligation to
  provide reasons.

1. Loan Disbursement

• Approved loans will be disbursed to the borrower’s designated bank account or mobile
  wallet.
• Disbursement timelines may vary depending on verification and processing requirements.

1. Interest Rates and Fees

• Interest rates are disclosed at the time of loan approval and remain fixed unless otherwise
  stated.
• Loan origination fees, late payment fees, and other charges will be communicated
  transparently before disbursement.

1. Repayment Terms

• Borrowers must repay loans according to the agreed schedule.
• Early repayment is permitted without penalty.
• Late repayments may attract additional fees and affect future loan eligibility.

1. Default and Recovery

• Failure to repay loans may result in:
• Reporting to credit reference bureaus (CRBs).
• Legal action and recovery proceedings.
• Seizure of collateral (if applicable).

1. Data Protection and Privacy

• Customer data will be collected, stored, and processed in compliance with the Kenya
  Data Protection Act.
• Data will only be shared with authorized third parties (e.g., regulators, CRBs) when
  legally required.
• Customers have the right to access and correct their personal information.

1. Customer Obligations

• Provide accurate and truthful information during loan application.
• Notify the company of any changes in contact details or financial circumstances.
• Use loan proceeds for lawful purposes only.

1. Company Rights

• KENELS BUREAU LTD reserves the right to amend interest rates, fees, and terms
  subject to regulatory approval.
• The company may suspend or terminate services in cases of fraud, misuse, or
  non-compliance.

1. Limitation of Liability

• The company is not liable for losses arising from borrower misuse, third-party actions, or
  force majeure events.
• Liability is limited to the amount of the loan transaction in question.

Acceptance
By signing the loan agreement or using the company’s services, the borrower acknowledges and
accepts these Terms and Conditions.

Governing Law
These Terms and Conditions are governed by the laws of Kenya. Any disputes shall be resolved
through arbitration or Kenyan courts.

Amendments
KENELS BUREAU LTD may update these Terms and Conditions periodically. Customers will
be notified of changes via official communication channels.